Privacy policy
Privacy Policy
At LushSerum, your privacy is important to us. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from our store.
Personal Information We Collect
When you visit our store, we automatically collect certain information about your device, including:
- Web browser
- IP address
- Time zone
- Cookies installed on your device
Additionally, when you make a purchase, we collect:
- Name
- Billing & shipping address
- Payment information
- Email address
- Phone number
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate with you
- Screen orders for potential risk or fraud
- Improve our website and customer experience
- Send you updates, promotions, and marketing (if you opt in)
Sharing Your Information
We only share your information with trusted third parties to help us operate our business, such as:
- Payment processors
- Shipping providers
- Analytics tools (e.g. Shopify analytics, TikTok Pixel)
These third parties are only given the information necessary to perform their services.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve site performance
- Track user behavior
- Personalize your shopping experience
You can disable cookies through your browser settings at any time.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or deletion of your data
- Opt out of marketing communications at any time
To exercise these rights, contact us
Data Retention
We retain your order information for our records unless and until you ask us to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons.