Refund policy
Return & Refund Policy
At LushSerum, we are committed to delivering high-quality lash products and ensuring you love your results.
Returns
Due to hygiene and safety reasons, we do not accept returns on opened or used products.
However, you may be eligible for a replacement or refund if:
- Your item arrives damaged or defective
- You receive the wrong product
To request assistance, please contact us within 7 days of delivery with:
- Your order number
- Clear photos showing the issue
Refunds
Once your request is reviewed and approved:
- Refunds will be issued to your original payment method
- Please allow 3–7 business days for processing, depending on your bank
Order Changes & Cancellations
- Orders can be changed or canceled within 12 hours of purchase
- After this period, orders are already being processed and cannot be modified
Shipping Issues
If your order is delayed, lost, or marked as delivered but not received:
- Please contact us and we’ll work quickly to resolve the issue