Shipping policy
Shipping Policy
At LushSerum, we aim to deliver your order as quickly and smoothly as possible.
Processing Time
- Orders are processed within 1–3 business days
- Orders are not shipped on weekends or holidays
- During high-demand periods, processing times may be slightly longer
Shipping Times
Estimated delivery times:
- Australia: 5–10 business days
- International: 7–15 business days
Please note: These are estimates and may vary depending on your location and carrier delays.
Shipping Costs
- Shipping costs are calculated at checkout
- We may offer free shipping promotions from time to time
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
Delays
While we do our best to ensure timely delivery, LushSerum is not responsible for delays caused by:
- Postal carriers
- Customs processing
- Incorrect shipping details provided at checkout
Incorrect Address
Please ensure your shipping details are correct at checkout.
If an incorrect address is provided:
- We are not responsible for lost packages
- We cannot guarantee reshipment or refund
Lost or Stolen Packages
If your package is marked as delivered but you have not received it:
- Please contact your local carrier first
- Then contact us, and we will assist you where possible